Listing reference: cartr_000542
Listing status: Online
Apply by: 4 October 2024
Position summary
Industry: Distribution, Transport & Logistics
Job category: Others: Transport and Logistics
Location: Johannesburg
Contract: Permanent
EE position: No
Introduction
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Job description
The Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.
Key Responsibilities:
Driver Performance: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft action plans for improvement, while duly recognising and rewarding top-performing drivers.
Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
Reporting: Generate regular reports on Independent Contractor performance and KPIs. Utilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.
Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
Relationship Building: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof.
Minimum requirements
Minimum of Grade 12 certificate
Own Vehicle (Car)
Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)
Exhibits strong interpersonal, leadership and communication skills.
Proficiency in problem-solving and conflict resolution.
A customer-centric approach with a profound comprehension of driver requirements.
Familiarity with the gig economy or on-demand service platforms and KPIs.
Proficiency in utilizing communication tools and Google Suite.
Capability to work both independently and collaboratively within a team.
Able to use and manipulate data in MS Excel/Google Sheets in order to make data-driven decisions.
Flexibility to work occasionally during evenings or weekends to accommodate driver schedules or client demands.
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