Driver Gl Expert/ Customer Service (6 Months Contract)

We are looking for a Driver GL Expert to manage and support the operational processes related to driver accounts. This is a 6-month contract role where you'll assist drivers with inquiries, resolve account issues, and ensure a seamless customer experience. If you're detail-oriented, enjoy problem-solving, and have a passion for customer care, we'd like to hear from you Key Responsibilities: - Manage and oversee driver accounts, ensuring data accuracy and timely updates. - Assist drivers with account setup, updates, and troubleshooting. - Investigate and resolve operational issues related to driver profiles. - Provide guidance to drivers on policies and procedural changes. - Collaborate with internal teams to streamline processes and enhance the driver experience. - Ensure driver-related activities comply with company standards and guidelines. Qualifications and Experience: - Matric (Grade 12) is required. - Customer care experience is essential, preferably in a fast-paced environment. - Excellent communication and problem-solving skills. - Strong digital literacy and proficiency with software platforms. - Ability to manage multiple tasks efficiently and meet deadlines.