Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
Job Purpose To ensure delivery of stock to Customers according to the planned delivery schedule, while ensuring superior levels of customer service, aligned to the Company's standards and business ethics within the bounds to the law.
Key Accountabilities and Outputs Manage and control the delivery process from end-to-end • Prepare for next day's deliveries • Adhere to the start-up procedure • Ensure independent driver checks of truck stock are conducted in full and signed accordingly • Travel to the Customer following the defined route and delivery schedule • Carry out the delivery of stock • Return to the depot within specified timeframe • All documentation to be signed, consolidated and returned in full Demonstrate Superior Customer Service Levels • Demonstrate high levels of Customer Service during deliveries • Live The Beverage Company's values by being Respectful and Courteous to Customers and Consumers • Ensure that Customer are kept informed about the what they are receiving and the progress being made in off loading • Ensure that constant contact is possible with the Distribution Controller / Expeditor so that feedback can be given on execution, and delays if any.
Safety, Health and Environment • Ensure a safe, healthy and risk-free working environment • Comply with safety and health policies and procedures, and applicable legislation • Ensure that Pre-Trip Inspections are completed prior to every trip • All non-compliant items on Pre-Trip inspections are to be communicated to management • Green Band driving to be practiced at all times • Truck Lock Out Procedure to be practiced during every loading sequence • All Traffic rules and regulations are to be complied with at all times • All Safety, Health and Environment rules to be complied with • Vehicles are to be clean and presentable Adherence to Food Safety Requirements • Commitment to The Beverage Company's Food Safety policy and its objectives • Ability to understand and implement all food safety requirements • Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs • Compliance with PPE requirements including jewellery policy • Compliance with personal hygiene requirements in accordance with the organisations code of practice • Active engagement in all training including competency testing • Regular practice of hand washing and sanitising • Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility • Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel • Reporting of any illness or communicable disease before the commencement of shift • Compliance with all legal, regulatory and customer requirements • Enforce GMPs and conduct themselves in a manner conducive with food safety practices • Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment • Informed and vigilant on food defense and food fraud risks • Promote, encourage and continuously grow the organisations food safety culture • Maintain zero compromise on product quality and safety • Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement Accurate checking, loading and unloading of vehicles • Independent check conducted of all loads to ensure correct quantities • Accurate recording of returns • Maintain clear and effective communication with Warehouse Supervisor / and other team members • All documentation accurately and comprehensively completed Technological Solutions to be fully Utilised • Performance to be supported by ensuring that all technological solutions implemented are adopted and requirements adhered to • Mobile based technology is supported by ensuring that minimum operating requirements are complied with • Conversant with relevant business information, policies, processes and procedures Additional Region-Specific Accountabilities and Outputs Qualifications and Experience Grade 12 / Matric / NQF level 4, Code 14 Drivers License, PDP (Essential) Upto 3 years experience (Operational Execution) FMCG Horse and Trailer , Automatic Gearbox Key Qualities Communication • Routine communication with customers or clients Problem Solving • Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.
Relationships Maintained • Others in own work area Verbal Communication • Able to communicate verbally in a logical manner.
• Takes the intended audience into account when communicating verbal information.
• Makes use of appropriate business language in verbal communication.
• Includes all relevant information in verbal arguments.
• Demonstrates proficiency of language in verbal communication.
• Interprets complex information to expresses own viewpoint in verbal communication.
• Concludes verbal arguments by making reference to relevant facts Judgment and Decision Making • Able to gather information from a variety of sources.
• Understands cause and effect relationships within data and interprets this to make competing, holistic decisions • Develops alternatives before making complex decisions • Looks for the most innovative, efficient and value adding solution when making a decision • Makes decisions in time and forecasts when decisions need to be made • Formulates a "big picture" understanding of the near-term impact of decisions (including the time and resources required to implement decision) • Evaluates the longer term business impact of decisions • Takes initiative when making decisions Continuous Improvement • Increases performance expectations when success has been achieved • Seeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc.
and finds ways to fast-adapt improvement ideas to work processes • Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements Customer Relations • Asks questions to identify customer needs or expectations • Follows through and meets personal commitments to others on time • Takes responsibilities seriously and consistently meets the clients' expectations for quality, service, and professionalism.
• Continuously monitors delivery to make sure the customer is receiving good service • Shows a strong commitment to exceeding customer expectations • Able to own responsibility for mistakes, apologise and make suitable changes to services Conflict Management • Ability to openly addresses conflicts as they arise to ensure maintenance of strong relationships • Considers relevant information when resolving conflict.
• Demonstrates an understanding of all parties view-points.
• Takes a calm and objective approach when resolving conflict • Proposes suggestions which promote resolution to conflicts
