Key Output
• Provide labour requirements for dragline services
• Manage and allocate functions of direct and indirect reports
• Provide technical expertise on dragline repairs and rebuilds during services and shutdowns
• Implement and manage quality control
• Build and maintain customer relations
• Manage progress and timelines during dragline services and shutdowns
• Liaise with planning department to prepare quotes, WIP and invoices for area of responsibility
• Prepare reports as and when required
• Perform site audits on equipment with Dragline Technical Representatives
• Attend Site meetings, customer meetings and other relevant meetings as and when required
• Provide technical support to customers
• Assist customer and Dragline Representatives with Scope of work planning for dragline services and shutdowns
• Assist customers with service planning, outage planning and spares BOM's
• Plan Labour requirements for Dragline Services and liaise with planning department for costing thereof.
• Liaise with CAT product support regarding technical issues and warranty related matters.
• Ensure all problems are dealt with promptly
Qualification, Experience and Competencies
• Qualified artisan
• Minimum 10 years dragline experience
• Minimum of 5 years' experience in Supervisory role
• Experience in the management of dragline shutdown work
• Well experienced in dragline Troubleshooting
• Basic management qualification would be beneficial - SDP or MDP
• Knowledge of MS Projects and other MS Office programs
• Good communication (written, verbal and presentation) and effective negotiation skills
• Experience in quality control
• Ability to work independently, under pressure and meeting deadlines
• Ability to show initiative by thinking creatively
• It would be a requirement to travel time to time and work away from home
• Medically fit and able to obtain a Certificate of Fitness
• Code EB drivers' licence
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