Key Output • Provide labour requirements for dragline services • Manage and allocate functions of direct and indirect reports • Provide technical expertise on dragline repairs and rebuilds during services and shutdowns • Implement and manage quality control • Build and maintain customer relations • Manage progress and timelines during dragline services and shutdowns • Liaise with planning department to prepare quotes, WIP and invoices for area of responsibility • Prepare reports as and when required • Perform site audits on equipment with Dragline Technical Representatives • Attend Site meetings, customer meetings and other relevant meetings as and when required • Provide technical support to customers • Assist customer and Dragline Representatives with Scope of work planning for dragline services and shutdowns • Assist customers with service planning, outage planning and spares BOM's • Plan Labour requirements for Dragline Services and liaise with planning department for costing thereof.
• Liaise with CAT product support regarding technical issues and warranty related matters.
• Ensure all problems are dealt with promptly Qualification, Experience and Competencies • Qualified artisan • Minimum 10 years dragline experience • Minimum of 5 years' experience in Supervisory role • Experience in the management of dragline shutdown work • Well experienced in dragline Troubleshooting • Basic management qualification would be beneficial - SDP or MDP • Knowledge of MS Projects and other MS Office programs • Good communication (written, verbal and presentation) and effective negotiation skills • Experience in quality control • Ability to work independently, under pressure and meeting deadlines • Ability to show initiative by thinking creatively • It would be a requirement to travel time to time and work away from home • Medically fit and able to obtain a Certificate of Fitness • Code EB drivers' licence