Guest Reception: Extend a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Luggage Assistance: Efficiently handle guest luggage with care, ensuring safe and accurate delivery to guest rooms.
- Information Provider: Offer knowledgeable assistance about hotel facilities, services, and local attractions.
- Entrance Management: Maintain the cleanliness and order of the hotel entrance and lobby, ensuring they are always presentable.
- Collaboration: Work closely with the concierge and front desk teams to facilitate smooth guest experiences and address any needs.
- Transportation Coordination: Assist guests with arranging transportation and provide valet services as needed.
- Security Awareness: Be vigilant and report any suspicious activities or safety concerns to management.
Qualifications:
- Experience: Prior experience in a similar role, especially in a luxury hotel environment, is preferred.
- Communication Skills: Strong verbal communication and excellent interpersonal skills.
- Customer Service: A genuine passion for delivering outstanding service and enhancing guest satisfaction.
- Physical Stamina: Ability to stand for long periods and manage physical tasks, including lifting heavy luggage.
- Professionalism: Impeccable grooming and presentation standards.
- Problem Solving: Ability to think quickly and resolve issues effectively.
Benefits:
- Competitive Compensation: Attractive salary with additional benefits.
- Career Development: Opportunities for training and professional growth within the hotel.
- Work Environment: Be part of a supportive and dynamic team dedicated to excellence.
- Employee Discounts: Enjoy staff discounts on hotel services and amenities.
Equal Opportunity Employer:
Q's Evander Hotel celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds to join our team.