Product and Training Documentation WriterAbout DonorboxDonorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations.
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16+ states and 23+ countries.
In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!
The RoleDonorbox is seeking a skilled Product and Training Documentation Writer to play a key role in documenting our ever-evolving product and developing effective training materials for both our team and customers. The ideal candidate is curious, enthusiastic, and excels at translating complex concepts into user-friendly content. This role will involve creating materials for onboarding, training, and product documentation.
ResponsibilitiesTake ownership of the internal Donorbox Product Handbook, ensuring it is comprehensive and up-to-dateCollaborate with our Product Managers to gain a deep understanding of our product featuresThoroughly test Donorbox product features using our staging environments to ensure accurate documentationDocument all aspects of the Donorbox product in an organized and professional wayCreate engaging training materials for customers and internal teamsKeep the Donorbox Knowledge Base current and informativeLead live training sessions via video calls for team membersQualifications & Experience3-6+ years of proven experience in product documentation, technical writing, or bloggingStrong command of English, including excellent spelling and grammarExcellent verbal and written communication skillsStrong analytical and problem-solving skills, with a data-driven approachSkilled at simplifying complex ideas into clear, concise, and engaging educational contentMeticulous attention to detail in documenting information accuratelyAbility to quickly learn and document new technologiesGood understanding of User Experience (UX)Experience in the tech industry is preferredYou are:Self-motivated, proactive, and results-orientedComfortable working independently and collaboratively in cross-functional teamsCapable of delivering high quality, edited content efficientlyDetailsFully remote based in South AfricaSalary: $20k-$27k USD per annum, depending on experienceGenerous time off policy of 21 days (birthday included), 8 holidays, and 2 paid volunteer daysHealth insurance premium reimbursements, up to 75% for you and your familyReimbursement package for home office expenses, up to $1.5kEligibility for employee equity plan (stock options)Wellness program with fitness and mindfulness classesLove your work and our mission of serving nonprofits!The Application ProcessWe have 4 stages: Apply here and fill out our questions to tell us about you!Prescreen Call with Talent Acquisition AssociateInterview with Hiring ManagerPanel/Final InterviewIf this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
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