The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).Key ResponsibilitiesCost Management: Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.Equipment Maintenance: Maintains and validates equipment to ensure that repairs are done timeously.Stock Reporting: Reports increases/decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.Stakeholder Relations: Manages stakeholder relations at the blood drive and/or donor centre.Donor Interaction: Welcomes donors by greeting them as they enter the blood drive, assists with and/or guides them to the registration table.Information Dissemination: Asks donors to read pamphlets/posters before medical assessment.Form Assistance: Helps donors to complete donor forms and clarifies any queries they might have.Complaint Management: Addresses and/or reports all complaints to the in-charge before or by the end of the shift.Customer Service: Ensures that customer needs and priorities are understood at all times and coaches team on customer service through discussion of the root cause of complaints, compliments, and queries.Blood Collection: Collects whole blood and/or apheresis units to meet assigned target.Team Support: Assists team packing and off-loading the vehicle at the venue efficiently and effectively.Setup: Assists with setting up the blood drive in time for the arrival of donors.Documentation: Completes donor documentation and assessment procedure courteously, effectively, and efficiently according to relevant standard operating procedure.Donor Registration: Assists with identification and registration of donors according to relevant guideline, and checks the donor form for completeness.Recruitment: Assists with recruitment and booking of whole blood and specialised donors to ensure team meets target.Health Checks: Conducts basic physical checks on donors as per the SOP, captures all relevant information and reports any deviation to the person in-charge of the clinic.Documentation of Checks: Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.Irregularity Reporting: Informs clinic supervisor or designated deputy of all irregularities immediately.Risk Assessment: Conducts confidential assessment (risk behaviour interview) with potential donors.Education: Educates donors on high-risk behaviour.Blood Pack Preparation: Prepares blood pack with the scale to ensure that correct volume of blood is collected.Phlebotomy: Prepares for phlebotomy section and carries out phlebotomy as per the relevant SOP including donor care and education.Donor Care: Cares for donor during donation including providing refreshments and education.Emergency Treatment: Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge/SANBS Medical Lead Consultant pending arrival of emergency personnel.Post-Donation Documentation: Completes all documentation post-donation and any additional reports/information as required.Post-Donation Care: Provides post-donation care and advice.Supervisor Duties: Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.Communication: Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.Training Needs Analysis: Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD's and POE's.Staff and Equipment Management: Maintains and keeps updated staff and equipment files as per relevant policies and procedures.Policy Oversight: Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.Medical Waste Management: Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.Safety Maintenance: Maintains a safe environment by ensuring that safety procedures are followed as per SOP.EducationDiploma / Degree in General Nursing Sciences.Code B or EB Manual driver's license.Experience and Knowledge Requirements2 years Registered Professional Nursing experience.Other Knowledge and SkillsRelevant SANBS policies and Procedures.Standards of Practice for Blood transfusion in SA.
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