Document Specialist

Qualifications and ExperienceBachelors degree in Information Technology, Communication, Business Administration, or related field.2-4 years of experience in documentation management or technical writing.Familiarity with documentation management systems is a plus.Skills and CompetenciesExcellent writing and editing skills to convey complex information clearly.Strong organizational skills and attention to detail.Ability to engage collaboratively with diverse stakeholders.Proficiency in Microsoft Office Suite and documentation tools (e.g., Confluence, SharePoint) is preferred.Additional RequirementsRelevant certifications in technical writing or documentation management are preferred.Ability to adapt documentation style to meet different audience needs.Willingness to work flexible hours to support documentation projects.Key ResponsibilitiesDocumentation Management: Develop and update IT documentation, creating templates to ensure clarity and consistency.Collaboration and Communication: Work with IT teams to gather insights, facilitate workshops, and serve as a liaison between technical and non-technical stakeholders.Quality Assurance: Review and edit documentation for accuracy and compliance, implementing feedback for continuous improvement.Training and Support: Provide training on documentation tools and develop user guides to assist staff.Change Management: Manage documentation related to IT changes, ensuring effective communication and compliance.Technology Utilization: Utilize documentation management tools to enhance efficiency and explore automation opportunities.Contract DetailsPrimarily based in IT Operations, with flexibility to engage across various departments.