takealot.com, a leading South African online retailer, is looking for a highly experienced and skilled Dispatch Shift Manager for our Cape Town Warehouse. The ideal candidate should have experience in the warehouse, distribution, and supply chain industry. We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. Reporting to the Department Manager Your responsibilities will include: Overall management and coordination of all warehousing functions in the Inbound and Outbound area. Operate an efficient Distribution Centre by identifying, implementing, and managing optimal processes and procedures to minimize costs and maximize working capital. Responsible for efficiently managing all aspects of stock handling from picking stock orders to shipping and dispatching of parcels and associated processes. Ensure daily, weekly, and monthly planning is done for all Inbound and Outbound operations, including but not limited to resource planning, departmental organisational design, relief planning, seasonal planning, and manage adherence to plans. Effective management of housekeeping, including but not limited to frequent engagement with OHS Officer, design, implementation, and audit of departmental standards in accordance with business objectives. Management of resources to be effective and efficient at the lowest cost and according to changing needs. Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers. Manage customer liaison process and ensure that Outbound queries are resolved timeously and exception trends are addressed and resolved. Ensure that warehouse space, equipment, and warehouse flow are optimized and that future warehouse requirements are planned. Ensure stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives. Measure and manage staff through formal staff appraisals, development, coaching, and disciplinary procedures. Assert and drive accountability at all levels of staff. Ensure that all business processes, procedures, and job profiles are documented, updated, and communicated to staff. Management reporting in terms of operational performance, productivity, stock control, and budgets. Participate in the annual budget process and long-term planning; control monthly operational costs to stay within budget. Efficient and safe operation of DC automation systems. Cost-effective and accurate use, forecasting, and procurement of packaging consumables in line with budget plans and volume projections. Manage projects according to stipulated time frames. Liaising and negotiating with suppliers where required. Conform to all Health, Safety, and Environmental (HSE) standards and legislation as set out by the business and the OHS Act. Drive continuous improvement measures within your department. Engagement with internal stakeholders, including but not limited to national operations, human resources, risk & security, and other relevant support functions. Qualifications and Attributes: Bachelor's degree / National Diploma in Engineering, Supply Chain, or Logistics required. 8-10 years' experience in Supply Chain Operations. Experience in operational project management. 8 years' experience managing a large staff complement. Continuous improvement experience (Lean principles, 5S, multiskilling, cost-saving drives). Proven track record of successfully implementing operational best practices in a distribution and warehousing environment. Strong verbal and written communication skills. A structured and disciplined management style. Ability to motivate and inspire others. Strong problem-solving skills. Self-starter with high energy levels. Well-developed business and operational acumen. Must be analytically minded and able to find and use data to inform decision making. Ability to work under pressure with strict deadlines. Good attention to detail (imperative). Strong Customer Service orientation; goal-oriented and motivated to succeed. Dynamic individual with proven experience in delivering change and innovative solutions. Preferred experience: Fast-paced environment. E-commerce experience (preferable). Fine picking experience. ERP systems knowledge. Experience in working with budgets and cost analysis. LEAN or continuous improvement. Performance management skills – knowledge of Industrial Relations and practices. Strong financial acumen. Hours: Candidates must be flexible to work weekends and/or overtime regularly. Night shift during peak months might be required. Shift work when required. We seek to employ an Extra Ordinary Mind who: is respectful but forthright. is an expert at doing, who can not only design but also execute. is analytical, able to use data to make decisions. is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours). is passionate about the potential of e-commerce and delivering a world-class customer experience. is entrepreneurial, thrives under change, and accepts it is constant and always looks for solutions to do something better and faster. is business SMART. Able to think about problems from a business perspective using technical and product input. is curious and challenges the status quo. is innovative and enjoys iteration. is collaborative. will be at the cutting edge of developing new concepts for takealot.com. thinks like an owner of the business. is SMART, has INTEGRITY, and is HARD WORKING. If you meet the above, you are an Extraordinary Mind, so come and join us! Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.
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