Purpose of the JobManage the dispatch processes and staff working in the dispatch area to ensure that the required activities are carried out as per Value and customer requirements.Key ResponsibilitiesProcessEnsure that the Standard Operating Procedures are known, understood, trained on, and maintained to ensure that the dispatch procedures are carried out correctly.Understand and know how to make use of the various systems in the business.Ensure effective planning of outbound stock is done daily as per the volumes to be dispatched.Ensure effective planning of staff requirements to manage the volumes expected.Ensure that picking is planned correctly to meet volume requirements.Ensure that sufficient materials and equipment are available to effectively carry out the dispatch tasks.Ensure that all stock is handled in a manner that maintains the condition of the stock and its packaging, as well as any specific requirements of the products.Carry out investigations where required for discrepancies in documentation, vehicles, seals, or products upon dispatch.Communicate issues with the customer where necessary.Resolve all issues within 24 hours.Manage the arranging of vehicles when required to ensure that vehicles are booked and available on time for dispatch of stock.Ensure that the handover of stock to other operations is controlled as per the respective system processes.Ensure that all loading procedures, when carried out, are done correctly as per the required procedures.Ensure that all loads dispatched from the warehouse are properly secured before departure.Ensure that the WIP report is managed and maintained daily.Ensure that control of all documentation is maintained at all times and that all filings are up-to-date.Ensure all dispatch reports are managed, maintained, monitored, actioned upon, and reported to the respective managers.Analyse dispatch statistics from reports and use the information to take action as required.StaffManagement of staff and their productivity within the dispatch area.Ensure correct and effective resource planning is done to meet operational requirements.Ensure overtime is kept to a minimum and only required on an exception basis.Ensure that dispatch staff have the necessary training.Quality, Health and Safety and KPIsEnsure that dispatch KPIs are known, understood, measured, managed, maintained, and reported monthly.Ensure continuous improvement receives focus and is implemented within the dispatch area.Ensure proactive actions are taken.Ensure that all QMS procedures are implemented and maintained.Ensure NCRs, NCPs, and IOs are raised daily and staff are motivated to use the system to improve the operation.Ensure that all NCRs, NCPs, and IOs are closed off within the required lead time (5 working days).Ensure that QMS targets and objectives are managed and maintained.Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act are met.Ensure that all monthly checks are carried out as required.Maintain housekeeping standards daily.MHE and Asset Management.Ensure that the facility, stock, and assets are adequately secured and that all loss control policies and procedures are implemented.Ensure that assets are well maintained, accounted for, and reported on as required.Ensure that all assets and MHE are optimally utilised.Minimum RequirementsGrade 12 (Matric).Logistics/warehouse/business management diploma/degree beneficial.5 years of experience in the logistics/warehouse industry with management roles and responsibilities for at least 2 of the 5 years.Skills RequiredManagement and leadership skills.Administrative capabilities.Computer skills.Ability to solve discrepancies when highlighted.Ability to identify discrepancies in terms of stock condition and quantity.Good communication skills.Planning skills.Able to make decisions.Knowledge RequiredKnowledge of warehouse processes and packaging standards applicable to the department.Knowledge of planning and organising the dispatch process to ensure the smooth running of the entire dispatch process.Have product knowledge.Have knowledge and understanding of all the Standard Operating Procedures pertaining to their job function.Have knowledge and understanding of how to use the system within the operation.Have knowledge and understanding of Value policies.Have knowledge and understanding of the Health and Safety procedures and requirements.Have knowledge and understanding of the ISO 9001 procedures.
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