Discovery invites South African unemployed graduates to apply for Service Consultant Internship Programme 2025.
Internship Application Closing Date: Not specified
We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
Responsibilities: Areas of responsibility may include but not limited to:
Dealing with multiple telephonic queries from Investors, Brokers and Franchises.Dealing with queries through to resolution.Dealing with queries focusing on client satisfaction and client retention outcomes.Accurate logging of all interactions.Achievement of product and soft skills knowledge targetsAdhere to risk and compliance requirementsUpdating callers on the progress of their requestsEnsuring that callers receive service in line with Discovery StandardsResponsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondenceAccurate record keeping and quality feedback to direct line managerRouting queries to the correct departments or teams for adequate resolutionResponds quickly to the needs of their callers and to the reactions and feedback of callersUtilizing all the Discovery systems required for all calls, queries and correspondenceRequirements: Grade 12 / Matric certificateWork experience: 0 – 1 yearsBasic mathematical skillsProficiency in MS Office (MS Word, Excel, PowerPoint).Skills and Competencies: Speak fluentlyProfessional alwaysSelf-Motivated and pro-activeService orientated and client centricFocus on customer needs and satisfactionAble to work under pressure and manage deadlines.The ability to deliver results and exceed customer expectationsSets high standards for quality integrated with quantityMonitors, maintains quality and productivityWorks in a systematic, methodical and organised mannerConsistently achieves objective and goalsAdaptive to changePatient and objectiveAccepts new ideas and change initiatesAdapts interpersonal style to situational circumstancesDisplays an interest in new experiencesRapidly learns new tasks and commits information to memory quicklyDemonstrates an immediate understanding of newly presented informationThe ability to work positively with people in a team environmentThe ability to display respect for the views and contributions of othersThe ability to consult with others and share information and expertise with othersExpress opinions, information and key points of a discussion clearlyGathers comprehensive information to support decision makingBe able to prioritize work, under pressure and manage deadlines
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