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Discovery Career – Service Consultant

Discovery Career – Service Consultant
Company:

Discovery Limited

Place:

South Africa

Job Function:

Consulting

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Details of the offer

Job Description:
To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
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Job Responsibilities:

Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
Operate mainly in the office (may be required to visit a provider offsite)
Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes

Job Requirements:

Own Transport
Basic MS Office Knowledge
Valid Driver's License
Minimum of 6 months Claims Specialist experience
Matric – Maths/Accounting and English with 50%
Minimum 6 months experience as a Contact Centre Consultant in Customer Services

Job Details:
Company:Discovery Limited
Vacancy Type:Full Time
Job Location:Gauteng
Application Deadline: N/A
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Job Function:

Requirements

Discovery Career – Service Consultant
Company:

Discovery Limited

Place:

South Africa

Job Function:

Consulting

Report this offer

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