We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it!
Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.
WHY WE DO IT We care about our family, our work, our community, our country.
We're passionate about EMPOWERING EVERY SME TO SUCCEED.
And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.
Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.
Rise to the challenge.
Shoot for amazing.
We're here to change the game, the norm, the world,
Because when we change something for the better, we change ourselves too.
You are.
We are.
Lula
OUR VALUES Collaborative - we're a clan and work together as a team, always towards a common goal Committed - we're accountable and follow through no matter the challenge Curious - we look for better ways to do things and make a positive difference Connected - we stay close to, learn from and look to understand each other and our customers Compassionate - we go out of our way to care about our colleagues, our customers and our community OVERALL PURPOSE The primary objective is to administer and process disbursement of advances to customers using the Loan Management System (LMS), payment providers and banking platforms. This will include proactively identifying disbursement errors, applying known solutions and escalating more challenging errors to the relevant departments.
The aim of this role is to support our customers and Finance Operations team by processing the growing volumes of transactions, escalating errors, and capturing data as required.
Responsibilities will include: Process automated disbursement transactions through the LMS and 3rd party payment providersLoad manual disbursements (including refunds) to our customers when requiredSet up and confirm the accuracy of debit orders in line with agreed advance schedulesPrepare customer statementsEffectively resolve customer queries internallyAdhere to specified standards, policies, and procedures to prevent potential lossesTeam support as requiredTHE SKILLS AND EXPERIENCE WE'RE LOOKING FOR Matric with relevant National Higher Certificate qualification (completed National Diploma is a bonus)Minimum 3 years relevant administrative experience in a financial services environment (within a payment processing/finance operations role)Fintech experience will be advantageousExperience with relevant online banking platform/in-house systemsComputer Literacy (MS Excel, Google Suite, Slack, Banking platforms)THE COMPETENCIES WE'RE AFTER Strong organisational skillsAbility to handle multiple tasks under tight deadlinesGood time management skills, showing the ability to manage self and prioritise tasksStrong work ethic and high standards for achievement, bring their best every dayDeadline-orientedAbility to learn new systems and processes fast#J-18808-Ljbffr
