Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose &Beyonders very carefully; they are the strength and the future of this company.KEY OUTPUTS:Calm and professional interaction with both suppliers and travel planners, telephonically & via email.Creative and out-of-the-box planning and designing of itineraries.Handling reservation requests via email or telephonically.Processing of reservations from quote to finalizing, including reservations, invoicing, and travel documents.Professional servicing of our dynamic direct guests.Proactive selling of our products and services ensuring the best possible safari for the guest.Saturday duty and cell phone duty on a rotation basis.Public holiday duty and cell phone duty on a rotation basis.Working hours shift work required (07:00-15:30 & 09:30-18:00) on a rotation basis.Backup for colleagues when they are away from the office.Expanding product knowledge through attending training sessions.An independent, curious, and 'can do it' nature.Upholding the cornerstones of &Beyond: Care of the people, Care of land, Care of the wildlife.KNOWLEDGE REQUIRED:A good knowledge of any of the destinations that &Beyond promotes: Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.A good knowledge of FIT and Groups policies and procedures.A good knowledge of &Beyond Safari Offers.Communication skills and a good command of the English language.Tourplan reservations system, added advantage.SKILLS REQUIRED:Time & desk management.Computer aptitude.Understanding of the travel industry.Attention to detail.Ability to elaborate in writing explanations or descriptions.Exceptionally customer-focused.Creativeness, flexibility, high energy, and patience.An independent, curious, and 'can do it' nature.Must have at least 5 years reservations experience, preferably in a tour operating environment (no hotel or car rental reservations).EXPERIENCE REQUIRED:Must have at least 5 years reservations experience, preferably in a tour operating environment.We reserve the right not to make an appointment.
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