&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully - they are the strength and the future of this company.Key OutputsCalm and professional interaction with both suppliers and travel planners, telephonically & via emailCreative and out of the box planning and designing of itinerariesHandling reservation requests either email or telephonicProcessing of reservations from quote to finalising, including reservations, invoicing and travel documentsProfessional servicing of our dynamic direct guestsProactive selling of our products and services ensuring the best possible safari for the guestSaturday duty and cell phone duty on a rotation basisPublic holiday duty and cell phone duty on a rotation basisWorking hours - shift work required (07:00 - 15:30 & 09:30 - 18:00) on rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsAn independent, curious and "can do it" natureUpholding the cornerstones of &Beyond ... Care of the people, Care of land, Care of the wildlifeKnowledge RequiredA good knowledge on any of the destinations that &Beyond promote - Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, SeychellesA good knowledge on FIT and Groups policies and proceduresA good knowledge of &Beyond Safari OffersCommunication skills and a good command of the English languageTourplan reservations system, added advantageSkills RequiredTime & desk managementComputer aptitudeUnderstanding of travel industryAttention to detailElaborating in writing explanations or descriptionsExceptionally customer focusedCreativeness, flexibility, high energy and patienceMust have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservationsExperience RequiredMust have at least 5 years reservations experience preferably in a tour operating environmentWe reserve the right not to make an appointment
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