About the Role: Grade Level (for internal use): 12
The Role: The Relationship Manager is a non-sales position which leverages knowledge of the Energy Industry to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global Commodity Insight products. Due to the breadth of knowledge the RM brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global CI Global Majors Accounts.
Responsibilities and Impact:
The Relationship Manager is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. As the client advocate, he/ she must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.
Managing Account RelationshipsTaking responsibility for the experience the client has with S&P GlobalConsiders both the big picture as well as the day-to-day when managing the accountDevelops and builds meaningful and lasting relationships with key and influential contactsEffectively navigates around client organizations and leverages internal cross functional resources to create valueContinuous investigative and collaborative contact with clients to gather strategic information about their business, understands their issues, uncovers unrecognized problems providing solutions to themAs owner of service levels, co-ordinates with all other functions and third parties to help ensure service levels and value add offerings are attained and client needs are metActs as a broker of capabilities or services for client, advocates internally and facilitates the involvement of sales and other functions to achieve common goals for the client and for S&P Global CIUnderstands the client usage of product/services and help define potential use cases or enhancements of new products to benefit clientMonitors and reports on the health of the relationship between S&P Global CI and Global Majors Accounts Lead Generation - Driving Increased Usage and Adoption of New Services Plays an instrumental role in the initial sales cycle by researching client business, identifying and qualifying leads, involving Commercial Manager to negotiate and close opportunitiesPromotes non benchmark services and identifies new product development needs by working across functions within the customer organization to understand their needs and based on their industry knowledge, contribute relevant input to product launch and marketing plans.Seeks out cross and up selling opportunitiesDrives interest in trials and demonstrations, participating in their presentation, after providing appropriate customer contacts throughout the customer organization who would be involved in product discussions or testing Retention Close collaboration with the Commercial ManagersPrevents cancellations and mitigates risk by ensuring existing clients continue to derive value from S&P Global CI servicesEnsures client derives value from enterprise-wide licenses to maintain loyalty by working closely with the Commercial Managers, Support and other functions, to drive increased usage and broad adoption Reporting Communicates potential client and/or market shifts, changes or reactions, as well as client needs back to appropriate levelsMonitors and reports on use of S&P Global CI services and usage levelsContributes to Account Plan and participates in plan implementationWork across regional boundaries with other RMs to ensure the client Account Plan is developed and executed consistently and effectivelyProvides status risk and opportunity, product development needsUpdates CRMQuarterly activity reporting What We're Looking For: Required Qualifications Fluent French language skillsProven experience of managing major or complex accounts, preferably in commodity or financial information provider roleBroad understanding/ communication skills of the energy industry including understanding the personas of front, mid and back-office functions, as well as analystsPrevious use of S&P Global CI products is preferredPrevious use of Reuters, Bloomberg, GlobalView, DTN or other real-time services is preferredExcellent communication and presentation (verbal/ written) skills, adds value to the relationship by distilling, summarizing, interpreting and communicating information to facilitate its usefulnessProven leadership in managing multi-national global and/or strategic accounts, multi-cultural awareness and regional experience is preferredSuperior customer relationship management skills, proven ability to develop multiple level of relationships within an account of a strategic natureCompetent at creating and identifying needs using consultative sales techniques to lead sales such as PRG About S&P Global Commodity Insights
S&P Global Commodity Insights provides a complete view of global energy and commodities markets enabling our customers to make decisions with conviction and create long-term, sustainable value.
What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our Values: Integrity, Discovery, Partnership
Benefits:
We take care of you, so you can take care of business.
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Job ID: 300497
Posted On: 2024-10-29
Location: London, United Kingdom
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