As the Director of Safety & Security at Mount Nelson, A Belmond Hotel, you direct and control the safety and security systems of the hotel. In this role, you're a proud custodian of the infrastructure and ensure the safety and well-being of our team members, guests, and visitors. If you're looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include: Responsible for all aspects of health and safety, which includes, but is not limited to:Develop and implement techniques and systems to prevent or minimize waste, theft, or pilferage within the hotel.Protection from safety and security-related liability claims, developing commercial advantage through industry-leading safety and security, supporting the promotion of sales through security competency and meeting corporate client and leisure guests' security expectations in line with Belmond's framework and standards.Develop programs that drive improvements in colleague knowledge, skills, and behaviors towards identifying and dealing with risks.Direct all investigations regarding theft or damage of property, personal injury, and food safety occurring within the hotel borders. In your absence, ensure that the Assistant Safety & Security Manager and the Security supervision team are adequately trained and empowered to deal with situations and investigations, particularly that they possess the adequate communication skills when dealing with a guest directly.Maintain good liaison with civil law enforcement agencies, fire department, and other government authorities.Co-ordinate with external agencies for all relevant HSSR requirements and ensure relevant Contracts and SLA's are periodically reviewed and updated.Establish an ongoing process for fire prevention, fire training, and review of fire systems and recommend improvements.Responsible for managing all Pest Control initiatives including regular pest control servicing and recommendations for improvements.Review the efficiency of all surveillance systems in the Hotel and recommend improvements.Stay informed of the latest amendments in civil/criminal laws, technological advances in surveillance and safety equipment.Responsible for ensuring the hotel's compliance with all food safety, Health & Safety, and security policies, systems, and procedures.Gather and action safety and security business intelligence and implement preventative measures.Ongoing implementation of the company's Safety Management System and reporting monthly on completion of tasks.Ownership and Implementation of the Hotels Crisis and Business Continuity Management Plans and training.Ensuring that in accordance with statutory regulations all safety equipment, alarms, fire protection devices, firefighting, emergency, and security equipment is serviced and maintained within the scheduled as well as prescribed time frames.Overseeing the safety, security, and resilience Committee (members, meetings, ensuring points are actioned and all documentation).Ensuring that all first aiders, fire marshals, and department SSR champions are officially appointed as per local safety legislation.Ensuring that all first aiders and fire marshals are trained with accredited qualifications and on internal emergency procedures, also ensuring that there are always sufficient trained first aiders and fire marshals in accordance with regulations.Conducting fire drills and/or emergency evacuation drills according to company standard as well as local legislation.Ensuring that all new employees (inclusive of outsourced staff) receive a safety and security induction.Ensure that all Safety and security staff are fully trained in, and adhere to, Leading Quality Assurance standards.Ensure that all contractors and hotel employees abide by the established house rules and regulations.Ensuring that all health, safety, and security matters are timeously documented, reported, and kept in accordance with statutory and company requirements, ensuring the recording and updating on incidents and investigations on Belmond Online Reporting tool.Ensure that all other relevant Fire, life safety records, and documents are maintained as per the standard requirements of the company (Pest Control, Fire company, Electric fence testing, Training documentation, etc).Keep management informed at all times on matters pertaining to security, safety, and crisis matters.Ensure that the daily report reflects a true account of all safety and security activities.Ensure that there is sufficient management presence as and when security or operational requirements/priorities dictate.Assist with any reasonable management requests, coverage, and duties as may be required by the company from time to time.Support other heads of departments in completion of risk assessment and the development and ownership of the hotel risk register.Own and oversee all internal and external Safety and Security Audits.Requirements What You Bring: 6+ years relevant experience within a similar role.Experience within the hospitality industry – advantageous.Relevant management or field/industry-related diploma or degree.Excellent working knowledge of security protocols and procedures, as well as the relevant Health and Safety regulations.Excellent communication, organizational, and administrative skills.Thorough knowledge of modern surveillance & vigilance techniques, equipment, and systems.Knowledge of fire safety measures, firefighting equipment, and alarm systems.Excellent knowledge of civil/criminal laws and investigations procedures.What We Offer: At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:
Competitive basic salary and benefits.Loyalty and recognition rewards programs.Employee Assistance & Wellness programs.We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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