Direct Travel Specialist Sandton KEY OUTPUTSCalm and professional interaction with both suppliers and travel planners, telephonically & via emailCreative and out of the box planning and designing of itinerariesHandling reservation requests either email or telephonicProcessing of reservations from quote to finalising, including reservations, invoicing and travel documentsProfessional servicing of our dynamic direct guestsProactive selling of our products and services ensuring the best possible safari for the guestSaturday duty and cell phone duty on a rotation basisPublic holiday duty and cell phone duty on a rotation basisWorking hours shift work required (07:00 15:30 & 09:30 18:00) on rotation basisBackup for colleagues when they are away from the officeExpanding product knowledge through attending training sessionsAn independent, curious and "can do it" natureUpholding the cornerstones of Company ... Care of the people, Care of land, Care of the wildlife KNOWLEDGE REQUIREDA good knowledge on any of the destinations that Company promote Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, SeychellesA good knowledge on FIT and Groups policies and proceduresA good knowledge of the CompanyCommunication skills and a good command of the English languageTourplan reservations system, added advantage SKILLS REQUIREDTime & desk managementComputer aptitudeUnderstanding of travel industryAttention to detailElaborating in writing explanations or descriptionsExceptionally customer focused Creativeness, flexibility, high energy and patienceAn independent, curious and "can do it" natureA good knowledge on any of the destinations that Company promote Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, SeychellesTourplan reservations systemCreativeness, flexibility, high energy and patience EXPERIENCE REQUIREDMust have at least 5 years reservations experience preferably in a tour operating environment