Direct Travel Specialist Sandton KEY OUTPUTS Calm and professional interaction with both suppliers and travel planners, telephonically & via email Creative and out of the box planning and designing of itineraries Handling reservation requests either email or telephonic Processing of reservations from quote to finalising, including reservations, invoicing and travel documents Professional servicing of our dynamic direct guests Proactive selling of our products and services ensuring the best possible safari for the guest Saturday duty and cell phone duty on a rotation basis Public holiday duty and cell phone duty on a rotation basis Working hours shift work required (07:00 15:30 & 09:30 18:00) on rotation basis Backup for colleagues when they are away from the office Expanding product knowledge through attending training sessions An independent, curious and "can do it" nature Upholding the cornerstones of Company Care of the people, Care of land, Care of the wildlife KNOWLEDGE REQUIRED A good knowledge on any of the destinations that Company promote Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles A good knowledge on FIT and Groups policies and procedures A good knowledge of the Company Communication skills and a good command of the English language Tourplan reservations system, added advantage SKILLS REQUIRED Time & desk management Computer aptitude Understanding of travel industry Attention to detail Elaborating in writing explanations or descriptions Exceptionally customer focused Creativeness, flexibility, high energy and patience An independent, curious and "can do it" nature A good knowledge on any of the destinations that Company promote Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles Tourplan reservations system Creativeness, flexibility, high energy and patience EXPERIENCE REQUIRED Must have at least 5 years reservations experience preferably in a tour operating environment