Direct Travel Specialist

Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for Direct Clients. This role is based in Sandton. Experience required: Must have at least 5 years of reservation experience in an inbound tour operating environment A good knowledge of any of the following destinations Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles A good knowledge of FIT and Groups policies and procedures Communication skills and a good command of the English language Tourplan reservations system; added advantage Duties include: Calm and professional interaction with both suppliers and travel planners, telephonically & via email Creative and out-of-the-box planning and designing of itineraries Handling reservation requests either by email or telephonic Processing of reservations from quote to finalising, including reservations, invoicing and travel documents Professional servicing of dynamic direct guests Proactive selling of products and services ensuring the best possible safari for the guest Backup for colleagues when they are away from the office Expanding product knowledge through attending training sessions Extra info: Saturday duty and cell phone duty on a rotation basis Public holiday duty and cell phone duty on a rotation basis Working hours shift work required (07:00 15:30 & 09:30 18:00) on a rotation basis