SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.Job Purpose:The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.Essential Functions:Responsible for Diagnostic to Solution Proposal creation for Digital projectsGenerate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operationsConsultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindsetBuild relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverablesSuccessfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value propositionCreate best in class products by integrating firm's product footprint and investments – automation, process simulation, re-engineering, domain expertise, analytics etcResponsible for maintaining the Governance and reporting on projects to Business units, Leadership, clientsMaintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operationsManaging client visits for prospects, existing clients with respect to transformation presentationsProviding transformation solutions and roadmaps for new deals / pursuitsContribution of creation of showcase content, though leadership white papers, collateralsUpdates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisationsPrimary Internal Interactions:Business and Account LeadershipAdvanced Automation & RoboticsAnalyticsProducts and PlatformsQuality & Process ExcellenceOperations SME's & SupervisorsRFX and deal teamClient Management teamOther enabling functions on need basisPrimary External Interactions:Existing and Prospect clientsTechnical Skills:Strong Insurance domain preferable though not mandatoryFunctional Domain experience in Contact centerExperience with Process Diagnostics and Solutions developmentGood understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project managementExcellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, OutlookProficient with MS-VISIO for flowcharting/process mapping softwareExperience of packaging and showcasing capabilities and solutionsEducation / Professional Requirements:Preferred qualifications: Graduate with experience in digital transformationExperience with Lean Six Sigma is highly preferredWork Experience and Additional Requirements:10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experienceProven ability to drive a solution from start to finish (project management certifications are a plus)Experience with Generative AIDealt with Azure projects and lean six sigma projectsExperience with webchat and voice processesExperience in Insurance/BFSI domain will be given strong preferenceExperience of packaging and showcasing capabilities and solutionsWilling to work in 24/7 environmentAbility to travel as required domestically and / or internationallyBPO Contact Centre exposure would be an advantageShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202617 subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its' appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******
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