Job title : Digital Service Content Creator Job Location : Gauteng, Johannesburg Deadline : January 17, 2025 Quick Recommended Links Jobs by Location Job by industries What you'll do Create client-facing content across a range of channels: Help & Support, Shelf, chatbot conversations, and seasonal & surge messaging Propose and implement new and innovative ways to surface content to clients proactively and frictionlessly Help co-ordinate localisation of content across different regions/languages Help shape the content roadmap for all external client support content Measure success of client-facing support content performance, specifically around increasing quality digital self-service interactions, as a proportion of overall client service interactions What you'll need for this role Strong knowledge of IGs products, platforms, processes, and systems Be engaged, proactive, and keen to improve the client experience Superb written communication skills, and have the ability to adapt content to cater to clients' needs and experience Highly data driven, to both prioritise content improvements that deliver the best value towards our goals, and to prove success through measuring increases in digital self-service that are attributable to your content performance Strong awareness of the best multimedia format to help clients and internal users understand digest our content, such as images, gifs or videos Exceptional organisational skills, to co-ordinate the different streams of work, and various processes Ability to multitask and prioritise in accordance with changing business needs Genuinely and demonstrably champion the client, deliver at pace, lead and inspire, think big and raise the bar.
Media / Advertising / Branding jobs