About RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
The Digital Sales Specialist is responsible for assisting in driving onboarding of distributors to RedPay in collaboration with the sales team (onboarding and digital trading) and growing organic trade via digital payments, aligning with the regional budget assigned. The successful candidate will report to the Financial and Digital Services Manager.
Main Responsibilities
Regular market visits with Field Agents, Retail and Sales teams in the region (Daily/Weekly)
Assist in demonstrating the capabilities of our solutions to Field Agents, key customers, and potential clients.
Ensure customers (Buyers/Sellers) complete the KYC onboarding process in line with digital services policies.
Ensure all KYC Verified customers are enabled to transact and escalate any pending user creation to the finance and digital services manager.
Assist to increase merchant adoption of Digital Payments, achieve 80% active ratio, and ensure repeat transactions are achieved.
Support the increased adoption of digital products MOM by AVG 10% i.e. airtime top-up, bill payment, and lending.
Monitor and escalate blockers and on-the-ground product performance based on market feedback to the finance and digital services manager.
Conduct on-field product training for new and existing field agents.
Experience we think you'll need:
Relevant bachelor's degree or equivalent combination of education and experience.
Minimum of 3 years professional experience in the digital payment space and/or FMCG.
Excellent verbal and written communication skills.
Strong experience in analyzing problems and resolving them.
Knowledge of the FMCG sector and digital commerce platforms is a plus.
Keen attention to detail and adherence to deadlines.
Experience in Sales (e-commerce, open commerce, and/or digital products).
Technical Requirements
Ms PowerPoint, Ms Word, Ms Excel.
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