Digital Product Owner, Product, BOL+, TxB Group
Job Overview
Business Segment: Corporate & Investment Banking
Location: ZA, GP, Johannesburg, Baker Street 30
To drive and manage Product Management related to Products for Transactional Products and Services (TxB), which includes the day-to-day operational management, product digitisation, and team performance, through coordinating, influence and driving the value chain to deliver the Product capability within defined risk parameters, regulatory requirements and client expectations, in support of the execution and realisation of TxB business strategy.
Essential Functions Collaborate and engage technology, legal and compliance experts, related to payments offerings, in all the African countries, ensuring compliance to each country specific regulations, legislative implications, to ensure that all products comply and the adjustments and country specific requirements are timeously executed to ensure operational and cost effective management, to safeguards the Bank.
Conduct and drive continuous research and development related to the payment landscape, investigating industry movements, changes and developments on a national and international level, to assess, analyse and interpret information, to derive achievable and technology advanced offerings and products, taking simplification and efficiency into consideration at all times.
Develop, scope, implement and drive operational and tactical plans translated from TPS Strategic plans and target and collaborate with the other Product Owners, to reveiw and integrate multiple offerings, focused on future digital strategies, directing the focus of the business.
Drive and ensure that Site Reliability Engineering (SRE) principals and practices, incorporating aspects of software engineering and apply it to infrastructure and operations problems, to create scalable and highly reliable software systems across all products in the group and country specific
Drive and manage data points across all Payments Product landscape, focused on continuous improvement and simplification of offerings and system integration.
Drive and manage day-to-day, operational and process engineering developments, ensuring compliance and risk are effectively managed, formulating and implementing processes, procedures and system enhancements in order to mitigate risk, thus safeguarding the Bank, TxB and customers.
Drive ISO 20022 compliance and strategy, within Payments, TxB, ensuring proper adoption, integration, front-end and client enablement policies, processes, procedures and system, developed, implemented and improved.
Drive technology and digitisation enhancements of Products and offerings, through managing and collaborating with internal and external technology specialists, to improve services and offerings to clients on various technology platforms, to manage and improve client experiences and relationships.
Manage the product suite related to Payments products that focus on all specific components and functions of offerings to clients, including Collection, Digital Processing, Technology, Service Design and backlog management, driving PI planning, prioritising workflow.
Manage, coach and develop the direct and indirect reports within the department, related to performance management, training and development, employee relations and disciplinary aspects, to ensure that the Payments team, remain motivated, high performing and efficient role players in achieving operational targets and the Bank's strategic key performance targets.
Manage, develop, implement and maintain business processes specific to Payments Product development, to ensure effective and efficient product offerings to enhance and assist in the growth of TxB and the Bank.
Manage, develop, implement and maintain product service design, taking client journey into consideration per specific product and offering for group and country, understanding and translating the clients' needs into enablers across the TxB payment channel, ensuring that by design the Client Satisfaction Index (CSI) drives improvement and simplification processes, such as the client / user onboarding process in the channel, which is aligned with CIB's Client Experience Strategy.
Qualifications
Minimum Qualifications DegreeBusiness Commerce
Experience Required Business Support Experience Required: 1-2 years
Apply business management knowledge and expertise, in being accountable for department and team performance, within the parameters of relevant policies, processes and procedures, across various and multiple facets of driving operations inline with strategy.
Client Solutions Experience Required: 3-4 years
In depth knowledge of the client solutions on offer by the bank, integrating with digitisation and continuous improvement methods and offering, being able to translate Business Strategies, scope, develop and implement operational plans and targets, driving deliverables to enhance client experience and offerings by the Bank.
Data & Analytics Experience Required: 3-4 years
Consume and comprehend general IT / technology applications and aspects, such as architecture diagrams, API and SRE, utilising data, analytics, research and development to oversee and drive system and software enhancements, stand their ground with technology and system experts, in order to ensure and drive IT Life Cylce management related to process engineering product offerings across the African continent and the Group.
Additional Information
ComplianceProduct DevelopmentProduct and Services KnowledgeStrategic Planning and ReportingProducing OutputManaging TasksStrategic Alignment & ExecutionSoftware Development Life Cycle (SDLC) methodologies & ToolsBusiness Continuity and Disaster Recovery Planning
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