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A creative visionary who brings deep experience in translating complex concepts into easily understood digital experiences in both B2C and B2B settings. A successful Experience Design Manager will also bring human-centered people expertise, with the ability to forge strong partnerships with teams and stakeholders across all areas of the business.
The Experience Design Manager plays a key role in implementing a compelling digital identity that effectively differentiates and positions MAPFRE as a leading insurance carrier for customers and agency partners. This role will set the strategy and creative direction for our applications, bringing to life experiences that support our self-serve aspirations for customers and insurance agents. The role requires a strategic and creative problem solver with a proven track record of executing a consistent customer experience across every digital touchpoint. The Experience Design Manager should have demonstrable experience and ability to thrive in a fast-paced, iterative, environment and be comfortable guiding project teams, outside agencies, and/or production partners, while also managing your own projects
The Experience Design Manager is responsible for driving design visions, translating UX into business value and communicating ideas and insights. Specifically focused on ensuring the satisfaction and experience of customer and independent agents and resolving any experience issues and challenges within all channels and touchpoints.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 6 - 8 years - or Associates Degree equivalent plus 8 or more years.
Knowledge: Advanced knowledge of practices within field. Integrates and evaluates new advancements in industry, concepts, techniques and standards to contribute to successful business results. Considered an expert in the field within the organization.
Decision Making: Makes novel and complex high-impact decisions interpreting company policy, for which there is no set procedure. Decisions influence success for projects of significant impact importance, client relationships, expenses and or ability to meet organizational objectives, both short- and long-term.
Supervision Received: Works under consultative direction towards long-range objectives. Assignments are often self-initiated.
Leadership: Plans and conducts assignments generally involving the larger more complex projects. May lead or direct projects of significant importance.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to problems of unusual complexity and or impact which require a high degree of ingenuity, creativity and innovation. Challenges are frequently unique and solutions may set precedents for future decisions. Works on the most complex and high impact problems.
Client Contacts: Manages the most difficult complex situations and or high impact internal external relationships. Serves as prime consultant to senior and other management on high impact and complex projects and external spokesperson for the organization on significant matters pertaining to policies, plans, and objectives, as applicable. Communication may influence significant matters pertaining to policies, programs, and long-range objectives for major business segments.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ****** .
We are proud to be an equal opportunity employer. Nearest Major Market: Worcester
Job Segment: Recruiting, Web Design, User Experience, Manager, Testing, Creative, Human Resources, Technology, Management
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