Digital Content Specialist
We're your dream Customer Excellence team!
Customer Excellence is looking for a Digital Content Specialist to create and manage digital content for our Customer Community and for digital customer campaigns. The role is critical in driving customer engagement in our digital platforms, as well as creatively building intelligent campaigns to help customers during their journey at Mimecast to get the best value out of their service.
What you'll do
Build and maintain a scheduled program of engaging digital content within the Mimecast Community, as well as a library of digital content for focused campaigns to customers across segments and products.
Oversight and management of digital content libraries to ensure that content remains well documented and up to date.
Develop content using various internal resources both inside and outside of the direct function.
Work closely with the principal project managers aligned with Product Success to ensure that relevant digital content supports our new product launches.
Work in partnership with the Knowledge team in order to ensure that customer facing product hubs are updated and intuitive from a digital experience perspective.
Build processes and relationships throughout the business to maintain a roster of contributors for the diverse levels of content needed.
Work with relevant colleagues to ensure that our user experience within Digital follows sound principles and is in line with the Mimecast brand.
Consult with stakeholders and subject matter experts to design content relevant to deflect trending issues.
Report performance of content regularly to the business.
Utilize SEO methods to increase site traffic.
What you'll bring
Experience in designing and delivering creative and engaging content.
Demonstrated excellence in writing, proofreading, and editing.
A portfolio of applicable outputs.
Strong HTML skills and demonstrated experience in designing with HTML.
Proficiency in leveraging CSS.
Strong skills in PowerPoint template creation.
An understanding of SEO best practices.
Excellent research, organizational, and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Community platform best practices.
Gainsight platform knowledge advantageous.
Zendesk skills would be an advantage.
Vidyard video platform skills.
Understanding of common CRM data structures to support trigger-based campaigns.
Ability to effectively use Google Analytics to drive content changes.
What we bring
We are Mimecasters. And we are alive with purpose.
We do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That's The Mimecast Way.
DEI Statement
Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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