R 18,000.00 - 18,000.00 (South African Rand)About the job Digital Campaign Co-ordinatorCORE PURPOSE OF THE JOBTo offer support to the digital team in ensuring the co-ordination & delivery of all key platform & campaign performance measures & indicators on time and in full.PRINCIPLE DELIVERABLESCampaign Operations & Digital ExecutionPlanning campaigns across all technologies for seamless execution.Creating & ideating digital campaigns for clients with digital team.To offer support to the digital team with respect to all business unit platforms and technology to do with campaign execution requirements.Responsible for all campaign execution & set up.Delivering user journeys & workflows for all campaigns.Work with 3rd party suppliers for all campaign deliverables.Manage & traffic workflow of campaigns from start to completion (design to implementation).Support on platforms, including testing and working with 3rd party support teams to get the campaign job done.Reporting on all campaigns.Campaign ExecutionEnsure briefing process to creative is streamlined, digital, accessible and accurate.Assist the digital team with all digital campaign & client initiatives to ensure seamless consumer engagement, client brand consistency and a positive customer experience across all digital platforms.In conjunction with the Digital Designer & implementation co-ordinator, deliver campaign & content assets that are accurate, timely, high-quality and conform to the group and digital business unit style.Deliver client campaigns that drive revenue-driven results. Show the results.Identify opportunities to increase the scale across digital services to maximise revenue and profitability. Constantly look for improvements.Maintaining Customer/Client RelationshipsDevelop and manage relationships with various internal & external stakeholders.Maintain proper communication channels within the organisation working with the Digital Account Executives, Digital Projects, Technical and Implementation to ensure seamless campaign operations & executions.Project ManagementWork closely with key stakeholders in different internal and client campaign projects to meet overall project deliverables on time and within budget.Build project plans with internal stakeholders for client projects.Assist the Digital Project Manager to see projects from start to finish and close out on all projects.COMPETENCIES REQUIREDKnowledge/ExperienceBA/BCom tertiary degree or equivalent in a relevant field.2 to 3 years hands-on experience in digital marketing & campaign management.Basic technical knowledge of HTML and web publishing.Knowledge of Search Engine Optimization, web traffic metrics & Google Analytics.Experience with WordPress, Google Analytics, and all social media channels.Experience with user journey mapping tools and workflow management & configuration.Skills & BehaviourAbility to analyse and present content and digital performanceJudgment and decision makingCustomer centricityCommercial thinkingWork well and smart under pressureTechnology literate and digitally savvyExcellent writing skills in EnglishCritical thinking and problem-solving skillsStress toleranceNegotiation and presentation skillsDelegationConflict managementAnalytical skillsResults and goal-orientedEthicalGood organizational and time-management skillsThe candidate will work in an open-plan office environment. The candidate will interact on a front-line basis with other employees in the department as well as with the client.Monday to Friday 08h00 - 17h00.KPIs Performance Criteria:(Platform and Process Driven)Platforms include: SmartPack, SmartPOS, uWINa, InfoBip.Process Platforms: Jira (incl. Support & Service Desk), Google Analytics & PowerBI.Stakeholders: Management, Digital Solutions employees, 3rd parties.Campaign Execution: Ability to seamlessly execute campaigns from brief to completion.Value Add to processes: Briefing, trafficking workflow & overall team communicationFixed time campaign projectsProcess improvements across all platforms (ways of working).Relationships and communication: Internal & External.Internal relationships & communication to be motivating & positive at all times!External relationships & communication to be factual, clear and effective.Risk management: Ensure risk mitigation on all campaign initiatives.Customer orientation & communication: communicate effectively to all clients.Maximise revenue & profitability on all campaigns.Dynamic reporting.Salary is Cost to Company:Compulsory provident fund with Alexander Forbes, set at 15% of CTC.Medical aid is optional, but we are affiliated with Discovery medical aid.
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