Reference: DBN000799-AD-1Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department. You will form part of a successful team and be situated in a bright, arty and busy environment.The Dialler Administrator will play a key role in managing and developing business campaigns through a blended dialler and will be responsible for optimizing performance of the dialler to maximize sales opportunities, and continually analyzing campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.Duties & ResponsibilitiesJob Requirements:Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc.Work with outsource dialler providers to gain Best Practice and knowledgeIncrease in data penetration levelsIncrease in data to DMC conversionsIncrease in agent productivity and utilisationResponsible for preventing lost opportunitiesLine monitoringDispo per ProviderCause value/ Dispo relationshipDaily Dialler Performance MonitoringAMM detection efficiencyDROP call rateContribute to the development and implementation of the Dial strategy for each campaignDialler Issue ManagementRoutine dialler maintenance tasks such as system backups, deployment of necessary upgrades etc.Work with various teams to see how best to maximise dialler/ data performance at a campaign level by prioritising campaign jobs whilst maintaining compliance with legislation guidelinesDialler operational tasks such as creating, updating and deletion of users, campaigns, call results, recycle rules, and dial queuesUnderstand the business processes to effectively support the campaignEnsure effective lead loading of data into the dialler/operation for optimal calling and control by following the standard lead loading procedureReporting on lead usageReset metrics where necessaryRun Daily/Weekly/ Monthly data/dialler reportsEvaluate, analyse, and tune dialler and/or campaign parameters, call dispositions to drive better understanding of the leads data and implement agreed changes based on resultsContribute to the production of all required management information for all levels of Telesales management reporting requirementsMinimum Requirements:Matric2 years' experience in a Dialler Administrator roleDatabase experience in working with MySQL, MSSQL etc.Experience in the following tools will be advantageous: Linux, Microsoft BI Tools (SSIS/SSRS/SSAS/PowerBI)Intermediate to expert capabilities in ExcelBehavioural:ProfessionalLogicalAnalyticalStrong written and verbal communicationComfortable in a fast paced, ever-changing environmentStrong interpersonal skills with the ability to build and maintain professional relationshipsOutcomes orientatedAdaptability and flexibility in deliverablesAble to work under pressurePackage & RemunerationMonthly plus Medical Aid, Group Life
#J-18808-Ljbffr