Dialler Specialist

National Debt Advisor is looking for a Dialler Specialist to join their team!!!
Description:   Key performance areas:  To manage all outbound and inbound administration functions on the telephony platform   Liaise with IT for fault resolution and new implementations.
Develop and execute dialler strategies.
Collate and present dialler and CRM results to Mid – Senior Stakeholders  Ensure dialler execution is aligned to all business unit KPI's.
Automate data loading within the dialler.
Facilitate operational Tableau & Power BI reporting linked to dialler performance and CRM.
Drive innovation and strategy in the current dialler platform   Identify and communicate any data anomalies or agent behaviour issues.
Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales.
Oversee all communication channels on Freshdesk (Tickets, WhatsApp, SMS)  Run A/B test on contact strategies.
Qualification:   Grade 12   Experience:    3-4 years' experience as a Dialler Specialist/Dialler Administrator  3-4 years' Experience with Vicci platform or similar dialler platform  Experience managing multiple campaigns.
Experience in working with data (SQL) and producing analytical reporting.
Experience working with Tableau & power BI  or similar data visualization tools.
Minimum 3 years' experience within a Debt Review / Financial Services environment where multiple products/campaigns are managed.
Minimum of 3 years' experience in working on campaigns specific to new business and Collections departments  Advantageous  Experience in working with Cold Calling data and collections environments   Exposure or experience in developing digital channel contact strategies (such as WhatsApp/Messenger)   Software/Programs:  Vicci dialler /dialler platform  Excel (Intermediate – Advanced)  Tableau/similar visualization tool  SQL   WhatsApp for Business   Fresh desk/ Ticketing platform   If you don't hear from us in the next three weeks, please consider your application as unsuccessful.