Devops / Operations & Service Consultant (Senior)

DevOps / Operations & Service Consultant ESSENTIAL SKILLS REQUIREMENTS: IT Service Management (according to ITIL), 2nd Level Support High Customer Orientation Strong understanding of Problem, Incident and Change processes (PIC) Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing) Flexible communication on multiple support channels (ITSM, Teams, email) Precise and diligent execution of ops processes A technical background in operating and supporting IT Platforms Working OnCall Duty ADVANTAGEOUS SKILLS REQUIREMENTS: Mindset of Continuous Learning (highly complex software stack with changing features) Proactive in Communication Background in Software Development Understanding any of the following: Python, R, SQL, Java QUALIFICATIONS/EXPERIENCE Relevant IT / Business degree or Equivalent experience Minimum 5 years' experience in Operations ROLE AND RESPONSIBILITIES Solving and assisting with permission issues on the platform Executing standard service requests (service user lifecycle etc.)
Operating platform specific ops projects (no code changes) Owning the Customer Experience (close collaboration with business departments) Taking the Platform User Documentation to the next Level Compiling of user and operational manuals Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base Enhancing and editing process documentation Ability and willingness to coach and give training to fellow colleagues and users when required Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes) Close collaboration with 3rd Level Support/Development and SaaS vendor teams Apply online or send CV to ******