Job title : Developer Entry Level System GT (Jjohannesburg)
Job Location : Gauteng, Johannesburg
Deadline : December 15, 2024
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Job Summary Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.
Job Description Devops & Support Apply problem solving skills to solve technical problems on existing applications Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services Provide inputs into application documentation for end users Leverage application documentation to guide users through application support processes Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc. Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc. Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs Compile and maintain inventory of applications and related details Meet all SLA requirements associated with application support being provided Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc. Maintain awareness of application risks and opportunities for improvement
Education Bachelor's Degree: Information Technology
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