Reference: JHB002486-TR-1We are recruiting for a Desktop Support Technician.Duties & ResponsibilitiesProvide general IT support to all company users;Attend to LAN, WAN and Mobile devices calls;Troubleshoot hardware and software errors;Resolve connectivity issues;Asset Management processes and procedures for IT equipment;Setup and configure desktops, printers and mobile devices to the network;Install application programs requested by the user;Setup training environments when requested;Deploy software patches and updates;Provide laptop support;Re-imaging of desktops, laptops and mobile devices as required;Basic printer troubleshooting and support;Problem determination and resolution;Bandwidth monitoring, usage and statistics;Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices;Ensure that all invoices submitted by service providers are accurate;Liaise and coordinate with Telkom engineers on office movements, installations and relocations of VSAT and landline as applicable;Liaise with engineers regarding PC, printer and peripheral repairs and call outs;Switch maintenance and management at HO, PEO, warehouse, Backup Site and MEO offices;Identification, reporting and removal of rogue devices connected to the Commission's network;Shipping all computer related equipment to relevant locations;Maintain database of WAN infrastructure;Monitoring and Management of APN (Access Point Names);Monitoring and Management of MDM (Mobile Device Management).Skills RequirementsDeep skills and experience in mobile and desktop support of Microsoft Operating Systems (Windows) and Microsoft applications (Office, Outlook, Internet Explorer, WSUS, etc);Experience in troubleshooting and problem solving technical issues;Knowledge of HP/Cisco switches and routers;Certifications;Deep knowledge and understanding of video conferencing solutions, including both physical and online and virtual based solutions like Skype for Business, MS Teams and Zoom;Good documentation and administration skills;Deep knowledge and understanding of configuring Android devices;Good knowledge and understanding of Mobile Device Management tools;Good knowledge and understanding of configuring APs.
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