Desktop Support Technician-Pretoria

IT Deskside Engineer-L2/L3Job location: Pretoria, South AfricaResponsibilities:Minimum 5 years of experience in IT Desktop management.Knowledge of local and remote window diagnostic tools.Perform all roles and responsibilities of a Desk Side Support Technician.Provide direct face-to-face world class end user support experience in a walk-up IT bar environment.Provide primary support to executive users.Greet and assist users with the check-in process.Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues or perform warm hand-off to an available guru with bandwidth.Provide support for corporate sanctioned employee-owned devices.Schedule appointments taking into account user availability and the workload of the team.Own the user experience, including identifying and averting potential escalations.Become experts in and demonstrate new and upcoming technologies.Provide user training on business applications, operating systems, and interpret and communicate IT policies at a level appropriate to the audience.
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