Desktop Support Technician Apply locations: Durban Time type: Full time Posted on: Posted Yesterday Time left to apply: End Date: October 28, 2024 (4 days left to apply) Job requisition id: R23686 Job Description Hello Future IT Support Technician (Durban) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. Overview of the role: To perform onsite hardware, software, and peripheral updates and repairs in our organization. The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems. Skillful in troubleshooting Microsoft applications e.g. Office 365, Intune. Hardware and software support on bank-related systems. Proficiency in Video and Audio conferencing systems including pre-meeting checks and regular health checks on Video Conferencing systems. Troubleshooting applications e.g. Adobe, PDF X, Hogan, CRM Dynamics, FNB Homeloans LMS, and Pyramid, Citrix. You will be responsible for: Driving business profitability in the context of cost management through Information technology solutions. Increasing operational efficiency and suggesting solutions to enhance cost-effectiveness. Delivering exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions. Cultivating and managing objective working relationships with a variety of stakeholders. Responding effectively to IT Team Desktop user queries and problems. Ensuring on-site hardware, software, and peripheral updates and repairs. Managing IT service desk and incidents to provide efficient desktop support. Minimizing system downtime through proactive monitoring and planning. Maintaining relevant systems for data integrity and functionality. Providing efficient administration service through careful planning and reporting. Balancing conflicting priorities and developing new approaches. Supporting the implementation of desktop projects or change programs. Managing own development to increase competencies. Supporting peers and colleagues through knowledge sharing. What you will need: Over 5 years' experience in a similar role. We can be a match if you can: Demonstrate strong communication and interpersonal skills. Work effectively under pressure. You will have access to: Opportunities to network and collaborate. Challenging work. Opportunities to innovate. Are you interested to take the step? We look forward to engaging with you further. Apply now! Job Details Take note that applications will not be accepted after the closing date indicated below. Kindly submit applications ahead of the closing date. Closing Date: 28/10/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.
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