Desktop Support TechnicianApply locations: DurbanTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: October 28, 2024 (4 days left to apply)Job requisition id: R23686Job DescriptionHello Future IT Support Technician (Durban)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Overview of the role:To perform onsite hardware, software, and peripheral updates and repairs in our organization.The successful candidate must be proficient in troubleshooting Windows 10 and 11 Operating systems.Skillful in troubleshooting Microsoft applications e.g. Office 365, Intune.Hardware and software support on bank-related systems.Proficiency in Video and Audio conferencing systems including pre-meeting checks and regular health checks on Video Conferencing systems.Troubleshooting applications e.g. Adobe, PDF X, Hogan, CRM Dynamics, FNB Homeloans LMS, and Pyramid, Citrix.You will be responsible for:Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.Increase operational efficiency and suggest solutions to enhance cost-effectiveness.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively and within agreed SLA's and OLA's.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers, and senior staff members by providing input to business requirements.Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses.Ensure on-site hardware, software, and peripheral updates and repairs in the organization and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers, and Mobile devices.Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards.Minimize system downtime through proactive monitoring and planning; Ensure trending and minimization of recurring problems.Maintain relevant systems to ensure (amongst others) integrity of data/functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate.Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information during IT Support of hardware and software applications.Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.Support with the implementation of desktop projects or change programmes as required by business.Manage own development to increase own competencies.Support peers and colleagues across IT functions through knowledge sharing during desktop support.What you will need:Over 5 years' experience in a similar role.We can be a match if you can:Strong communication and interpersonal skills.Able to work under pressure.You will have access to:Opportunities to network and collaborate.Challenging Work.Opportunities to innovate.Are you interested to take the step? We look forward to engaging with you further. Apply now!Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.28/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.
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