Desktop Support Engineer Team Lead

Requirements Grade 12 or NQF level 4Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience5+ years of hands-on experience in desktop support within a financial or similarly regulated industry2+ years of experience in a leadership or team lead roleProven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar roleCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateA+ and N+Strong knowledge of Windows and macOS operating systemsStrong Azure and AWS knowledgeUnderstanding of Active Directory, Office 365, and common IT infrastructureSecurity knowledge – VPN Client Secured Knowledge of VoIP systems and basic networking conceptsResponsibilities  Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.Supervise daily tasks, ensuring the timely resolution of support tickets and incidentsOversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end usersTroubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devicesAct as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users