Desktop Support Engineer

Job title : Desktop Support Engineer Job Location : Western Cape, Cape Town Deadline : January 27, 2025 Quick Recommended Links Jobs by Location Job by industries Description: Candidate having good Service Now, excel and ppt knowledge, shall be preferred Basic ITIL and good communication Skills is necessary for the role Acting as a point of contact to support service users and identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support Problem Identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advise and support Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs Incidents and Service Requests and maintains relevant records Identifies and classifies incident types and service interruptions Records Incidents cataloguing them by symptom and resolution Acts under guidance to record and track reliability data for your services Delivering Customer Services through multiple channels including human, digital, self-service and automated ICT jobs