An exciting time to take on a Pink Elephant career. Throughout our rich history, we have been a major driving force on the world stage introducing ITIL and IT management best practices through our main service lines of education, consulting, automation, managed service and people. This continued innovation and success is attributable to our people.We believe that without our Pinkers, none of this would have been possible. We are an independent ongoing service improvement and business transformation partner that delivers professional solutions. Through our services, our people have the opportunity to enable organisations to better align their IT services to business needs. This has the effect of helping the organisation improve the services they offer as well as their bottom line.ResponsibilitiesThe Deskside Technician will provide client-specific IT support to the End Users, handle IT-related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.This role will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities.Deskside Technicians interface with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.Required Competence, Experience and EducationEnglish and local fluency2-3 years experience in an IT Support RolePC (Desktops/Laptops) – Hardware and Software TroubleshootingAbility to resolve Windows 7 and Windows 10 Operating System ErrorsBasic Network troubleshooting skills and knowledgeProficient in Microsoft Office latest SuitesUnderstanding of Symantec Endpoint Protection softwareITSM Tool Set (Ticket Management Software) preferredCorrectly track incidents and calls timely and accuratelyBasic Knowledge of Microsoft Active DirectoryImplement virus detection and eradication proceduresDiagnose printer and other peripheral device failures and implement solutionsProvide installation and upgrade services of supported hardware and softwareHardware installation, movement and de-installationDiagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)Support of key engineering applications at use within the businessBasic support of tablets/smart devicesCandidates need to be flexible, efficient and able to work independentlyAbility to communicate technical information to non-technical audiencesStrong sense of customer serviceGood organizational skillsExcellent Verbal and Written Communication SkillsAbility to multitaskTeam focusedSkillsIT Support, Customer Service, Hardware Sales, Software, Networks, Troubleshooting, Operating Systems
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