As a DesignOps Associate, you'll play a role in the Design team's operational effectiveness. This position requires a blend of project management, design, and organisational skills. Collaborating closely with designers, product managers, stakeholders, and cross-functional teams, you'll spearhead initiatives to streamline workflows, optimise processes, and foster seamless collaboration across the Product team and the broader organisation. This role offers a pathway to explore various career trajectories within Peach. You'll have access to training programs and opportunities for growth, with potential paths leading to roles such as Product Designer or Product Management. Responsibilities: Process Optimisation:You will help identify and champion opportunities for process improvement within both the design team and cross-functional collaboration. You will support the team in implementing collaborative solutions, ensuring efficiency and maintaining quality standards. Quality Assurance:Implement quality assurance processes to uphold design team standards, ensuring deliverables meet the standards of pixel perfection and alignment with the product designer's intent. Project Coordination:You will assist in coordinating projects, such as the scheduling and managing of meetings with external clients, and tracking goals while ensuring deadlines are being managed. You will be providing administrative support, such as facilitating user research and handling logistical tasks to bolster the team efficiency with a focus towards user research. Documentation:You will create a library of documentation for any generated research insights, and define guidelines for user privacy and data handling. Additionally, champion the value of user research by sharing and advocating its importance throughout the organisation. Training:Provide support to the design team by facilitating training sessions on new features, processes, and releases. Whether through direct education, onboarding initiatives, or provision of training materials, empower team members to maximise their potential. Metrics & Reporting:Regularly analyse and report on key metrics to track progress and identify areas for improvement aligned with the design team's objectives. Tool Management:You will oversee the management and use of tools such as Userpilot, Figma, Confluence, and Miro. You will facilitate proper training and onboarding for team members and stakeholders, enabling seamless collaboration and research efficiency. Requirements: Diploma or equivalent in a design-related field or project management. 1-2 years of experience in a management or design-related role, with demonstrated proficiency. Basic understanding of design principles, methodologies, and concepts such as design thinking, and user research. Exceptional communication, organisational, and time management skills, with the ability to manage multiple projects simultaneously. Proactive self-starter with strong interpersonal skills and the ability to collaborate effectively across diverse teams. Some proficiency in design tools such as Figma, Userpilot, Google Analytics, and Confluence, as well as experience with project management tools like JIRA, Trello, or Freshdesk. Analytical mindset with a knack for problem-solving and the ability to propose and implement effective solutions while measuring outcomes.
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