Deputy Hotel Lounge ManagerLocation: AscotCompany: 5 Retreat HotelSalary: £39k- 43k + Extensive benefits package and fantastic opportunities to progress your careerThe ClientOur client is an exclusive 5 country house retreat in Ascot.Responsibilities:As Lounge Manager:You will be responsible for overseeing the day-to-day running of the Drawing Room, including team management, financial performance, and guest engagement to ensure our guests receive nothing but the best experience.This is a role for a leader who wants to succeed, enjoys engaging with people, and excels in delivering confident hospitality.You will develop a positive culture of ongoing and constant feedback in the Drawing Room.
Through a coaching approach, you will build strong working relationships with the team.You will assist the Lounge Manager in managing the day-to-day operations of the Drawing Room, our beautiful afternoon tea room.
You will plan ahead to ensure we are set up to deliver success, which includes looking at upcoming bookings, liaising with the relevant department for any special requirements from the guest, and working closely with the team to ensure they are in a position to provide great service.
You will take full ownership of any guest challenges with the aim of resolving them immediately and recovering their experience.Requirements:As Assistant Lounge Manager:The ideal candidate will have previous experience in a 5-star luxury environment as a head of department in Food & Beverage.Great communication skills with a strong customer service ethic are essential.English is the primary language used in the hotel; you must be able to communicate comfortably in this language.You are a confident leader who strives daily in their workplace through personal ambitions and the responsibilities that come with the role.BenefitsHere are just some of the great benefits you will receive:Fantastic Employee bonus scheme and Excellent service chargeComplimentary stays including breakfast50% F&B discount at selected bars and restaurants within the GroupVibrant social events that bring employees together including Summer party and Winter ballAmazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive Private Pension SchemeApprenticeship, training, and development opportunities£1000 bonus when you recommend a friendAccess to immediate well-being advice.If you are a passionate, driven, and dedicated Manager with the skills and experience required, please apply now.Please note that by applying for this position, you are giving your consent for Nourish Recruitment to process your personal data in line with our GDPR policy and consent declaration, which can be viewed on our website.
You have the right to withdraw your consent at any time by informing the Company that you wish to do so.
Please note that if you have not heard back within 7 working days, your application for this role has not been successful, but we may still contact you in relation to alternative positions.
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