We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house.
We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Head of Client Success to join our global team.
The Deputy is responsible for the senior review of KYC profiles and the management of the BAU/projects and team. The Deputy is required to understand all relevant AML/CFT laws in order to carry out this function and act as a knowledge base for other staff.
People
Identify and support the productivity and training needs of colleagues and clients within agreed timescales
Actively encourage a positive culture of continuous improvement through new ideas
Work collaboratively, approachably and respectfully with your team members and all IDR staff
Interact with clients, lawyers, investors and administrators effectively and professionally
Clearly own your functional area in the view of clients and your team members
Assisting with the training of new team members
Conducting Quality Assessment on work done within the team and providing constructive and developmental feedback on improvements
Reporting quality check data to the Team Lead
Act as a point of contact for stakeholders – internal and external clients to support our 'service delivery excellence' vision
Process
Confidently perform senior reviews of KYC Profiles in collaboration with the MLRO and senior colleagues
Confidently perform enhanced customer due diligence checks and escalate high risk profiles and screening matches when required within our processes
Manage projects to meet client deadlines
Assist the Operations Leads in ensuring that all activity reflects a defined process and is undertaken within its parameters
Facilitate and participate in regular team training sessions to enhance the team's knowledge and skills, with a focus on improving problem-solving capabilities and regulatory understanding
Help maintain clear and up-to-date documentation of Investor Services processes and best practices, ensuring the team has access to accurate resources.
Identify trends in queries or issues raised by clients and provide insights to the management team to proactively address recurring issues or training needs.
Engage with other departments to ensure smooth handoffs of information, maintaining strong inter-departmental relationships to resolve cross-functional issues.
Lead by example by handling high-profile or complex helpdesk issues and providing guidance to team members on how to manage challenging interactions with clients.
System
Maximize the use of technology in all processes in order to control risk and improve efficiency
Navigate efficiently around TIDR in support of your duties
Suggest technology improvements in pursuit of efficiency
Management
Deputise for the Team Lead in their absence
Support the measurement and reporting of performance using well considered indicators
Promote and contribute to a positive working environment
Control daily work allocation using the task management system
Key Result Areas:
Efficient processing of KYC senior reviews
Understand the importance of teamwork and aid those around you
Competent and knowledgeable team who meet or exceed clear metrics
Continuously improving systems and processes that are understood by all staff
Target Vocational Qualifications:
Practical Client Due Diligence- Advanced Certificate - ICA
Leadership & Management - ILM Level 5 Award – ICS
About you:
Proactive, organised, working efficiently and accurately within defined processes
Proactively suggest process & system improvements in order to maximize efficiency
Take initiative, solution-oriented thinker who is approachable to all staff
Excellent communicator, self-starting & capable of working with light supervision
Competent & knowledgeable team member who understands both system and process
Maintain strong relationships with management, ensuring discretion is adhered to at all times
#J-18808-Ljbffr