Job Responsibilities Assisting the General Manager in his day-to-day operations of the resort.Ensuring compliance with all relevant safety codes, regulations, and industry standards.Collaborating with the General Manager to develop and implement strategies to improve Food and Beverage and Rental revenue.Conducting regular inspections to identify needs, safety concerns, and opportunities for improvement.Assigning duties to the HODs and observing performance to ensure adherence to the Resort policies and established operating procedures.Managing and controlling the assets of the resort.Managing the performance of all staff and contract personnel employed at the property.Monitoring guest feedback on social media and online review platforms such as Facebook, Trip Advisor, Google, and hotel surveys.Initiating internal audits and implementing continuous improvement strategies.Receiving and resolving guest complaints and queries.Ensuring that all staff and contract personnel employed at the resort are properly trained and fully conversant with all aspects of their duties.Implementing and managing guest services, entertainment programs, and other guest facilities to the standards determined by the employer.Implementing all systems, facilities, and structures as determined by the employer.Managing and reporting on all areas as determined by the Employer's policy and procedures.Competencies Required Strong managerial skills.Excellent communication skills (verbal and written).Strong project management skills.Decision making and problem solving.Strong financial acumen and administration skills.Qualifications & Experience Degree or diploma in Hospitality Management.Minimum 3 years' experience in hotel/resort management.Experience in financials.Fully computer literate.
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