Job Ref: RBH14673
Branch: Hampton by Hilton London Docklands
Location: Hampton by Hilton London Docklands
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 13/08/2024
Closing date: 26/09/2024
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A DEPUTY GENERAL MANAGER AT HAMPTON BY HILTON LONDON DOCKLANDS
The Deputy General Manager contributes to the successful day to day running of this busy hotel next to Excel Exhibition Centre by supporting the General Manager with managing a team of 35 team members who work within the operation of the Hampton by Hilton London, Docklands. This role will suit an experienced leader who has experience at a senior HOD level, in either a full service or focused service hotel. You must be strong in both Food and Beverage and Rooms Division, with experience within Human Resources practices. A keen project manager who is good at presentations to all levels of stakeholders.
We are looking for an individual who is a genuine all-rounder operationally, has a background in branded hotels and can lead a team of HOD's with both commercial awareness and a guest service focused attitude. You will be responsible for leading and training the HOD team in Brand Standards, Financial awareness of their departments, including budgeting and forecasting their departments, as well as delivering a great guest experience with real personality. You will lead the DM team and also act as Duty Manager on a rota basis.
The successful applicant for this role will be able to demonstrate great leadership skills, deliver excellent customer service, be approachable, enthusiastic, visible and confident at guiding team members to be capable in problem solving and service recovery. You will have a positive "can do" attitude, be a proactive planner and great communicator to all stakeholders within the business.
You will work closely with the General Manager and you will have the desire to learn and develop your own career, making this an exciting position for an experienced Hotel/Operations Manager with their eyes set on becoming a General Manager of the future.
WHAT ARE WE LOOKING FOR?
We're looking for an individual who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. You must be able to work in a fast-paced environment and remain calm and professional in high service demand times.
You will be expected to be on the floor, demonstrating your ability as a strong leader - guiding the team and interacting with guests to ensure that they have a great experience staying with us. You must be a great problem solver and be the main "go to person" for guests and team members alike! We take pride in serving and you will be an ambassador in this aspect of the job.
Experience within the hotel industry and a customer facing role is essential for this job, it will be even better if you have previous experience in using OnQ, the Hilton Property Management system and support systems that we use on a daily basis; full training can be given.
If you are looking for learning and development opportunities for your career, this could be the job for you! We aim to grow our talent pool of high achieving individuals, to take on bigger roles and gain promotion in our business. Having run a successful operation and created a strong culture of team development and business acumen, previous Operations Managers have become General Managers.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
Discounted hotel room rates for you and your friends and family
Extra days holiday for your birthday
Flexible working arrangements
Hilton Worldwide University online training opportunities
RBH learning and development opportunities
Pension
Everyday discounts from high street retailers
Free meals on duty saving you over £1000 per year
50% off FB
Cycle to Work Scheme
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact ******.
#LifeatRBH
Enjoy comfort and style at our modern Hampton by Hilton London Docklands hotel.
The hotel is ideally located next to ExCel London in the revitalised Royal Docks area, only one mile from London City Airport and a 3-minute walk to the Royal Albert DLR Station, allowing guests easy access to the hustle and bustle of Central London.
Each of the 209 guest bedrooms has modern décor, comfy beds, ergonomic workspace, and a bathroom with walk-in shower. Hampton's hot breakfast is included for all guests, free WiFi in every room and a 24-hour fitness centre makes the hotel perfect for every traveller.
The two stylish boardrooms provide the perfect meeting space for up to 10 delegates and feature the latest AV equipment to make your meeting a success.
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