Department Manager: Distribution UPD Cape TownPosition summaryIndustry: Pharmaceutical SectorJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionWe are looking to recruit a permanent Departmental Manager: Distribution Inbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Operations Manager/Branch Manager.Job Purpose:To manage the distribution inbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch, and POD, in a professional, effective, and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost, and maximizing revenue.Job ObjectivesTo ensure that stock is received in line with the departmental targets and SOPTo ensure that orders are assembled and checked in line with operational SOPTo ensure that orders are dispatched, as per allocated routes, on time and in fullManage inventory to ensure stock correctness. This will include "blocked stock" SOP.Manage supplier returns. Ensure claims are raised according to SOP and returned to the supplierTo manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's and that credit is processed as per SOP.To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where dueTo develop customer relationships in order to maximize the customer experienceTo ensure that individual and departmental operational and cost targets are met/adhered toTo ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP's Record, rectify and report errors to the Operations ManagerQualification & Experience:Degree/diploma in Warehousing / Transport/ DistributionEssential: 3 Years' experience in receiving, inventory, order assembly, checking, and dispatch3 Years Industrial relationship management (desirable)Job related knowledge and skills:Excellent communications skills and telephone etiquetteGood Knowledge of warehouse operational proceduresKnowledge of industrial relation managementKnowledge of Pharmaceutical industryKnowledge of GWPKnowledge of HR Processes and ProceduresConflict and Dispute management skillsCommunications skillsFinance skillsLeading and SupervisingDelivering Results and Meeting Customer ExpectationsDeciding and Initiating ActionFollowing Instructions and ProceduresWorking with PeoplePersuading and Influencing
#J-18808-Ljbffr
