Department Manager: Distribution UPD Cape Town Position summary Industry: Pharmaceutical Sector Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes Introduction We are looking to recruit a permanent Departmental Manager: Distribution Inbound to work within the Operations department.
The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Operations Manager/Branch Manager.
Job Purpose: To manage the distribution inbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch, and POD, in a professional, effective, and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost, and maximizing revenue.
Job Objectives To ensure that stock is received in line with the departmental targets and SOP To ensure that orders are assembled and checked in line with operational SOP To ensure that orders are dispatched, as per allocated routes, on time and in full Manage inventory to ensure stock correctness.
This will include "blocked stock" SOP.
Manage supplier returns.
Ensure claims are raised according to SOP and returned to the supplier To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's and that credit is processed as per SOP.
To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due To develop customer relationships in order to maximize the customer experience To ensure that individual and departmental operational and cost targets are met/adhered to To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP's Record, rectify and report errors to the Operations Manager Qualification & Experience: Degree/diploma in Warehousing / Transport/ Distribution Essential: 3 Years' experience in receiving, inventory, order assembly, checking, and dispatch 3 Years Industrial relationship management (desirable) Job related knowledge and skills: Excellent communications skills and telephone etiquette Good Knowledge of warehouse operational procedures Knowledge of industrial relation management Knowledge of Pharmaceutical industry Knowledge of GWP Knowledge of HR Processes and Procedures Conflict and Dispute management skills Communications skills Finance skills Leading and Supervising Delivering Results and Meeting Customer Expectations Deciding and Initiating Action Following Instructions and Procedures Working with People Persuading and Influencing #J-18808-Ljbffr
