Leroy Merlin is a division of the Adeo Group, based in France, which has over 90,000 employees across 13 countries. Leroy Merlin is the leading retailer in the DIY and home improvement sector in Europe. Leroy Merlin is a company with strong core values, putting each individual at the heart of its priorities. In the interest of helping employees play an active part in the life and growth of the company, Leroy Merlin believes in the philosophy of sharing – sharing knowledge, power, value, and profits.Leroy Merlin is starting a new Business Unit in South Africa. New Country, new adventure, new opportunities… With the ambition of being homeowners' partners in Home Improvement, Leroy Merlin will endeavor to respond to customer needs through innovative products.In order to support the launch of this new company, we are looking for a Department Manager to be based in Johannesburg North.Purpose of the roleContribute to customer satisfaction and the overall results of the department. Serve as a leader and role model for the Sales Consultants. Support and assist the Head of the department.Main ResponsibilitiesLead and support a team of sales consultants.Be a player in the development of collective performance.Share information and facilitate communication within the team.Develop the team to meet strategic business objectives.Manage daily sales and customer relations.Build and implement the Business Action Plan of the department.Introduce efficiency and improvement measures for optimal return and stakeholder value.Ensure the day-to-day management of the department respects the customer promise.Coordinate and contribute to the sales activities in store.Ensure quality customer relationships (internal and external).Develop and update own skills and knowledge.Assume leadership role on behalf of the HOD when the HOD is not available.Participate in teamwork to ensure quality service and productivity of the store.Ensure optimal staff availability for delivering excellent customer service to all customers.Ensure all stock is priced and displayed correctly.Training and developing of staff members.The successful candidate should have the following skills, experience, and attributes:Grade 12 or NQF 4 equivalent.Relevant tertiary qualifications will be an added advantage.Previous retail experience at a junior management level.Excellent interpersonal skills.A team builder and a team player.Excellent customer service.Self-confident, hardworking, and leads by example.Customer-centric.Sense of responsibility.Analytical.Assertive and challenges the status quo.
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