Location: Cape Town (2 days in-office and 3 days remote)Contract Type: PermanentJob Summary:The Delivery Manager at Construct is both a people and project whisperer, who is skilled at both leading teams and understanding project delivery. This is a pivotal role, with success achieved by balancing deep commercial acumen as well as the ability to inspire commitment and enthusiasm.We work with clients around the world, who have big ambitions in world-leading online education. You will represent Construct in client calls, so you will be confident communicating and negotiating at a senior level, inspiring trust and confidence in the client. You'll own your expertise and act as a trusted professional who can convince the clients of quality learning outcomes at scale.The Delivery Manager collaborates with learning, production, and technology teams to jointly deliver on client's needs across a global portfolio. In this role, you're a problem solver, a team lead for project managers, and an effective communicator with a high level of emotional intelligence suited to a fast-paced, fluid organization.Key Responsibilities:Leadership & People ManagementInspire confidence and enthusiasm with both clients and colleagues, as the team works to achieve challenging and rewarding educational objectives.Manage and coach a team of project managers ensuring performance deliverables are achieved, driving excellence and setting high standards.Collaborate with internal stakeholders across the company to deliver exceptional online and blended learning experiences.Build and maintain strong client relationships as the primary client liaison for project management-related aspects.Project and Client ManagementLead and manage a portfolio of projects, ensuring accountability for outcomes, timelines, budgets, and quality, with collaboration across departments being crucial.Demonstrate advanced commercial reasoning, understanding how changes in timeline, budget, and quality impact revenue forecasted and recognized revenue.Work closely with Account Directors and other Heads to define project scope, objectives, and deliverables.Cultivate strong client relationships, managing their needs and expectations throughout the project lifecycle.Ensure each project has up-to-date project plans, including resource allocation, timelines, and budgets, ensuring alignment with organizational goals and client requirements.Critical Skills:Ability to thrive in a fast-paced, dynamic environment, fostering a collaborative and high-performing environment.Excellent communication and interpersonal skills, enabling effective collaboration and relationship-building with clients, stakeholders, and team members.Strong leadership and people management skills, with the ability to inspire and motivate cross-functional, multi-location project teams; and a track record of managing numerous direct reports.Sound understanding of project management methodologies, tools, and processes, with the ability to adapt to various project environments.Strong analytical and problem-solving abilities, with a strategic mindset to drive project success.Requirements:10+ years work experience, with 5+ years in Project Management.Proven track record of managing up to 8 direct reports.Degree with a business or commercial background.Project Management accreditation/qualification an advantage.Proficient in project management software and tools.Benefits:These are some of the perks you can expect when you join the team:Flexible working hours.Generous annual leave policy.Paid maternity, parental, and study leave benefits in line with policy.Learning and development opportunities within a global team.Fun events organized by the Construct Social Committee.About Construct Education:Construct Education is a strategic digital learning solutions company specializing in the design of innovative, impactful, and bespoke digital learning experiences. As a wholly-owned subsidiary of OES, a global leader in education solutions, we continue to push the boundaries of online education.Construct Education is a fee-for-service partner to institutions and organizations worldwide, creating digital learning experiences that empower both learners and educators. We are committed to redefining online education in a way that prepares learners for real-world challenges and helps them succeed in their careers.We are on a mission to transform online learning and bridge the gap between education and employment. Our vision is for everyone to have access to meaningful education through superior online programs.
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