Debtors Controller (Permanent)
Port Elizabeth, Eastern Cape
Summary Statement:
This position aims to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met. This position will require interaction with all departments within the branch and Nationally.
The individual in this role will assist with the following functions:
• Driving debtors' collections to meet required branch targets.
• Facilitate the resolution of customer disputes and queries.
• Building and maintaining good customer relations.
• Collaborating with sales departments to drive customer collections.
• Minimize the provision for bad debts and bad debts written off in the branch.
• To perform this job successfully, the appointed individual must be able to perform essential key performance areas satisfactorily.
Duties & Responsibilities
This list of key performance areas is not exhaustive and may be changed/supplemented to accommodate business needs from time to time:
• Allocation of debtor's collections to ensure the monthly collection targets are met by inspecting the daily bank statements, and bank
recons and liaising with customers daily to ensure remittances are received for payments received.
• Managing to minimize the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months)
are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to
ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management for letters of demand to be
issued.
• Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation
as requested i.e. invoices, statements, etc. Continued dedication to customer satisfaction and service excellence will be key.
• Collate and follow up on weekly disputes list for interdepartmental queries.
• Compiling accurate monthly debit order files and submission to National.
• Capturing of journal entries from interbank transfers for approval by the Manager.
• Ensure proper and timely communication with and responses to requests for information.
• Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling
the accounts.
• Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted.
• Assist the Commercial Manager with timely and accurate information, recons, and documentation as requested.
• Ensure compliance in the area of responsibility to statutory regulations about good corporate governance.
• Ability to encourage, develop, and implement operational innovation.
Required Minimum Knowledge, Skills Education / Training, and Experience Requirement(s):
• Minimum Grade 12 or equivalent qualification and other appropriate job-related work course.
• Minimum of 5 years experience in a similar position.
• Must have managed a total debtor's book of R10m.
• Strong analytical ability: ability and suitable experience in compiling reports utilizing and analyzing various data sources and presenting it
in a user-friendly format.
• Strong financial/numerical ability.
• Experience working on the Kerridge System and Credit Control 5 years experience as a Debtor's controller.
• Must be proactive; ability to prioritize and complete multiple tasks timeously; ability to see a project through from start to finish.
• Strong administrative ability; very organized and structured approach to completion of tasks; strong focus on attention to detail and
accuracy.
• Highly developed prioritizing and multi-tasking skills; strong sense of urgency; a systematic and structured approach to problem-solving
and decision-making; strong decision-making skills, ability to use initiative and assume responsibility; must be able to function effectively
under pressure and meet deadlines.
• Ability to interact with senior management.
• Excellent communication skills with people at all levels in an organization and external customers.
• Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out.
• Must be computer literate and have advanced / expert skills in MS Outlook, Word and Excel.
• Must be of sober habits, have high energy, and general good health.
Required Certificates, Licenses, Registrations:
• Experience working on the Kerridge System and Credit Control 5 years experience as a Debtor's Controller.
If you do have all the knowledge, skills, and experience please email your comprehensive CV and all documentation to: ******