Our client is looking for a Debtors Controller to join their team in the manufacturing industry. Purpose of the role: The purpose of this position is to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met. The individual in this role will assist with the following functions: Driving debtors' collections to meet required branch targets Facilitate the resolving of customer disputes and queries Building and maintaining good customer relations Collaborating with sales departments to drive the collections from customers Minimize the provision for bad debts and bad debts written off in the branch Key Performance Areas: This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time: Allocation of debtor's collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and liaising with customers on a daily basis to ensure remittances are received for payments received Managing minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issued Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested i.e. invoices, statements etc. Continued dedication to customer satisfaction and service excellence will be key Collate and follow up on weekly disputes list for interdepartmental queries Compiling accurate monthly debit order files and submission to National Capturing of journal entries from interbank transfers for approval by Manager Ensure proper and timeous communication with and responses to requests for information Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the account Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted Assist the Commercial Manager with timeous and accurate information, recons and documentation as requested Ensure compliance in area of responsibility to statutory regulations pertaining to good corporate governance Ability to encourage, develop and implement operational innovation Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s): Minimum Grade 12 or equivalent qualification and other appropriate job-related work course Minimum of 5 years' experience in similar position Must have managed a total debtor's book of R10m Strong analytical ability: ability and suitable experience in compiling reports utilizing and analyzing various data sources and to present it in a user-friendly format Strong financial / numerical ability Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish Strong administrative ability; very organized and structured approach to completion of tasks; strong focus on attention to detail and accuracy Highly developed prioritizing and multi-tasking skills; strong sense of urgency; systematic and structured approach to problem solving and decision-making; strong decision-making skills, ability to use initiative and assume responsibility; must be able to function effectively under pressure and meet deadlines Ability to interact with senior management Excellent communication skills with people at all levels in an organization and external customers Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out Must be computer literate and have advanced / expert skills in MS Outlook, Word and Excel Must be of sober habits, have high energy and general good health Experience working on the Kerridge System and Credit Control Should you not receive any feedback within 2 weeks please consider your application unsuccessful.
